Privacy Policy

Effective date: 05/05/2023

Our commitment to privacy

At Lux Charter Company LLC, we prioritize the privacy and protection of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when using our website or services. We adhere to applicable privacy laws and regulations to ensure the confidentiality and security of your information.

Please take a moment to read this Privacy Policy carefully to understand our practices regarding your personal data.

      1. Information we collect

1.1 Personal information: When you interact with our website or use our services, we may collect personally identifiable information, including but not limited to your name, email address, postal address, phone number, and payment details. We collect this information only when you voluntarily provide it to us.

1.2 Non-personal information: We may also gather non-personal information about your interactions with our website or services. This information may include your IP address, browser type, operating system, referral source, pages visited, and the dates and times of your visits.

     2. Use of collected information

2.1 Providing services: We use the collected personal information to deliver the services you request, process transactions, and provide customer support. This includes sending you service-related communications such as confirmations, updates, and security alerts.

2.2 Improving user experience: We may use non-personal information to analyze trends, track user movements, and gather demographic information to enhance the overall user experience. This helps us understand how our website and services are used, allowing us to improve and optimize them.

2.3 Marketing and communication: With your consent, we may use your personal information to send you promotional emails, newsletters, or other communications regarding our products, services, or special offers. You can choose to unsubscribe from such communications at any time.

2.4 Legal obligations: We may need to use or disclose your personal information to comply with applicable laws, regulations, or legal processes, such as responding to court orders or requests from law enforcement agencies.

      3. Data protection and security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement industry-standard security measures, including encryption, firewalls, and secure socket layers (SSL), to safeguard your data. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

      4. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely dispose of it in accordance with applicable laws and regulations.

      5. Third-party disclosure

We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you. These third parties have agreed to keep your information confidential and secure. We may also disclose your information when required to comply with the law or protect our rights, privacy, safety, or property.

      7. Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. These technologies enable us to remember your preferences, customize content, and collect non-personal information. You can control the use of cookies through your browser settings, but please note that disabling cookies may limit certain functionalities of our website.

      8. Children’s privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from minors. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to remove the information from our systems.